At Cozy UAE, we take pride in offering high-quality furniture and home décor products that are carefully sourced, inspected, and delivered with care. However, we currently do not offer a formal warranty on any of our products.
We believe in being transparent with our customers. Please read the following carefully before making a purchase:
❌ No Warranty Coverage
Cozy UAE does not provide manufacturer or service warranties on furniture, curtains, or any other products sold through our website or physical showroom.
✅ What We DO Offer
Although we do not provide warranty coverage, we ensure the following:
- Quality Inspection: Every item is thoroughly inspected before dispatch.
- Damage Protection During Delivery: If an item arrives damaged, defective, or not as described, customers may return the product at the time of delivery at no additional cost.
- Assembly Guarantee: We offer free professional assembly to ensure proper setup and avoid installation-related issues.
- 📦 Returns for Damaged Items
You may refuse to accept the item at the time of delivery if:
- The item is visibly damaged or broken
- The wrong item or incorrect size/color has been delivered
- The product does not match the description provided online
- Once accepted, items are non-returnable and non-refundable, especially for:
- Custom-made products
- Clearance or sale items
- Items damaged after delivery
- Custom Orders & Liability
Custom furniture and curtain orders are made based on customer-provided specifications. Cozy UAE is not liable for:
- Incorrect measurements provided by the customer
- Color variation due to screen differences or fabric batch
- Wear and tear from regular use
- Need Help?
If you have concerns about your item upon delivery, please contact us immediately:
📱 WhatsApp: +971586709857
📧 Email: info.cozy52@gmail.com
Our goal is to make your experience as smooth and transparent as possible.